Refund and Cancellation Policy

Last Updated: 08 September 2026

This Refund & Cancellation Policy outlines the terms under which Shinifyshine Star India OPC Pvt. Ltd. (“Company”, “we”, “our”, “us”) processes order cancellations and refunds for purchases made through shinifyshinestar.com. This policy is framed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

1.1 Cancellation by Customer

  • Orders can be cancelled only before they are shipped/processed
  • Once an order has been shipped, cancellation is not allowed

To cancel an order, contact us immediately at shinifyshinestar@gmail.com or +91 78419 06339 with your order ID.

1.2 Cancellation by Company

We reserve the right to cancel any order due to:

  • Product unavailability
  • Pricing or listing errors
  • Payment failure
  • Suspected fraudulent activity

In such cases, a full refund will be initiated to the customer.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • Order cancelled before shipment
  • Order not delivered
  • Wrong product delivered
  • Damaged or defective product received

Refunds are not applicable for:

  • Change of mind after delivery
  • Opened/used perfumes, spices, or organic products (see our Return & Replacement Policy for full non-returnable list)
  • Minor natural variation in colour, fragrance, or texture
  • Products damaged or altered by the customer after delivery

3. Refund Process

Once your refund request is approved, the refund will be initiated to your original payment method. For Cash on Delivery (COD) orders, the refund (where applicable) may be processed via bank transfer or UPI, for which we may request your bank/UPI details.

4. Refund Timeline

  • Refund processing time on our end: 3-5 business days after approval
  • Additional time may be taken by your bank or payment provider to reflect the amount in your account

5. Non-Refundable Charges

The following charges, where applicable, are non-refundable:

  • Original shipping charges
  • COD handling charges
  • Payment gateway convenience fees

6. Failed / Cancelled Transactions

If a payment is deducted from your account but the order is not confirmed, the amount will be refunded automatically or upon verification, typically within 3-7 working days depending on your bank/payment provider.

7. Fraud Prevention

We reserve the right to deny refund requests that appear suspicious or fraudulent, and to take appropriate action, including legal action, where misuse is detected.

8. Limitation of Liability

We shall not be liable for delays caused by banks or payment gateways, or for issues arising from incorrect account/payment details provided by the customer.

9. Policy Changes

We may update this policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Details

For cancellation or refund requests:
Shinifyshine Star India OPC Pvt. Ltd.
Phone / WhatsApp: +91 78419 06339
Email: shinifyshinestar@gmail.com
Address: Flat No. 1, Parikshit Housing Society, Plot No. 35, S. No. 240/1/35, Gajpath, Dindori Road, Korgaonkar Park, Nashik, Maharashtra 422004