Shipping Policy
Last Updated: 08 September 2026
This Shipping Policy outlines the terms related to the shipment and delivery of products purchased from Shinifyshine Star India OPC Pvt. Ltd. (“Company”, “we”, “our”, “us”) through shinifyshinestar.com. This policy is framed in accordance with the applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020.
1. Shipping Coverage
We deliver products across most serviceable pin codes in India through trusted courier partners. Shipping availability for a specific product is subject to courier serviceability in your area, which will be confirmed at checkout.
2. Order Processing Time
- Orders are processed within 1-2 business days after successful payment confirmation
- Orders are not processed on Sundays or public holidays
During high-demand periods (festive season, promotional sales), processing time may increase slightly.
3. Delivery Time
Estimated delivery timelines after dispatch:
- Metro Cities: 3-5 business days
- Other Cities/Towns: 5-7 business days
- Remote/Rural Areas: 7-10 business days
These timelines are estimates and may vary due to factors beyond our control.
4. Shipping Charges
Applicable shipping charges are displayed at checkout before payment. We may offer free shipping on select orders or during promotional campaigns, as communicated on the website.
5. Order Tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp. You can track your shipment directly on the assigned courier partner’s website.
6. Delivery Attempts
Our courier partners typically make multiple delivery attempts. If delivery fails due to customer unavailability or an unreachable contact number, the order may be returned to us, and re-shipping may involve additional charges.
7. Delay in Delivery
Delivery delays may occur due to weather conditions, courier network issues, government restrictions, or an incorrect address provided at checkout. We are not liable for delays caused by factors beyond our reasonable control.
8. Address and Contact Details
Customers must provide accurate and complete shipping details, including pin code and a reachable phone number. We are not responsible for delivery failures or delays caused by incorrect or incomplete address information.
9. Damaged or Tampered Packages
If you receive a visibly damaged or tampered package:
- Please refuse to accept the delivery where possible, or
- Report the issue to us within 48 hours of delivery with photos/video of the package
Contact: shinifyshinestar@gmail.com or +91 78419 06339
10. RTO (Return to Origin) Orders
If an order is returned to us due to customer unavailability, an incorrect address, or refusal to accept delivery, we reserve the right to cancel the order, deduct applicable shipping charges from any refund due, and charge additional fees for re-shipping if the customer requests it again.
11. Partial Delivery / Split Orders
Orders containing multiple product categories (for example, perfumes and organic soil in the same order) may occasionally be shipped separately and delivered in parts, depending on warehouse and courier logistics.
12. Force Majeure
We are not liable for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, or government-imposed restrictions.
13. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.
14. Contact Details
Shinifyshine Star India OPC Pvt. Ltd.
Phone / WhatsApp: +91 78419 06339
Email: shinifyshinestar@gmail.com
Address: Flat No. 1, Parikshit Housing Society, Plot No. 35, S. No. 240/1/35, Gajpath, Dindori Road, Korgaonkar Park, Nashik, Maharashtra 422004