Return and Replacement Policy

Last Updated: 08 September 2026

This Return & Replacement Policy applies to all purchases made through shinifyshinestar.com, the website of Shinifyshine Star India OPC Pvt. Ltd. (“Company”, “we”, “our”, “us”), and is framed in accordance with the applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Return / Replacement

You may request a return or replacement under the following conditions:

  • The product received is damaged or defective
  • An incorrect product (wrong item) was delivered
  • The product has a manufacturing or quality defect

Requests must be raised within 48 hours of delivery.

2. Conditions for Accepting Returns

To be eligible for a return or replacement, the product must be:

  • Unused and in its original condition
  • For perfumes: seal unbroken and packaging unopened
  • For spices/consumables: unopened, with original packaging intact
  • For bedsheets/textiles: unused, unwashed, with tags and packaging intact
  • Free from any damage caused after delivery by the customer

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

Returns or replacements will not be accepted in the following cases:

  • Change of mind after delivery
  • Perfumes/fragrance products with a broken seal or used/opened packaging
  • Spices, food items, and other consumables once opened
  • Organic soil, cocopeat, and similar gardening products once opened or used
  • Minor natural variation in fragrance, colour, or texture inherent to organic/handmade products
  • Products that have been used, washed, or altered by the customer

4. Return Request Process

To initiate a return, contact us at:
Email: shinifyshinestar@gmail.com
Phone / WhatsApp: +91 78419 06339

Please provide:

  • Order ID
  • Product name/details
  • Reason for return
  • Clear photos/video of the product and packaging

Once your request is reviewed and approved, further instructions will be shared with you.

5. Pickup / Self-Shipping

We may arrange a reverse pickup depending on your location and courier serviceability. If pickup is not available in your area, you may be asked to self-ship the product back to us. In such cases, please pack the item securely to avoid damage during transit.

6. Replacement Process

After we receive and inspect the returned product, a replacement will be shipped, subject to stock availability. If the same product is unavailable, we will offer a suitable alternative or a refund as per our Refund & Cancellation Policy.

7. Inspection and Approval

All returned products undergo a quality check upon receipt. If the return is approved, your replacement or refund will be processed. If it is rejected (for not meeting the conditions in Section 2), the product may be sent back to you.

8. Shipping Charges (Return Cases)

  • If the return is due to our error (wrong, damaged, or defective product) — return shipping charges are borne by us
  • In all other approved cases — the customer may bear the return shipping cost

9. Fraud and Misuse Prevention

We reserve the right to reject repeated or suspicious return requests and to take appropriate action against any misuse of this policy.

10. Limitation of Liability

We are not responsible for damage occurring during return transit due to improper packing by the customer, or for issues arising from incorrect information provided by the customer.

11. Policy Updates

We may update this policy at any time without prior notice. Changes are effective immediately upon posting on this page.

12. Contact Details

Shinifyshine Star India OPC Pvt. Ltd.
Phone / WhatsApp: +91 78419 06339
Email: shinifyshinestar@gmail.com
Address: Flat No. 1, Parikshit Housing Society, Plot No. 35, S. No. 240/1/35, Gajpath, Dindori Road, Korgaonkar Park, Nashik, Maharashtra 422004